Standart

1. 1.Evacuation of the vehicle (vehicle) to the nearest place of storage or repair at the Customer's choice, if the vehicle cannot move on its own as a result of an accident or breakdown. The cost of mileage exceeding the limit amount is paid by the Client himself.

1.2 A road accident is understood as cases of damage to a motor vehicle as a result of a collision with another motor vehicle and/or collision with an obstacle (curb, wall, tree), as a result of which the motor vehicle is unable to continue moving safely. A mandatory condition for the provision of the service is an application from the scene of the accident.

In case of a road accident, once during the period of validity of the contract with a limit of UAH 2,000.

In case of breakdown, once during the period of validity of the contract with a limit of UAH 2,000.

2.1. Delivery of fuel 

• In the event of an unforeseen situation when the fuel ran out before the Client could get to the gas station, and as a result the engine stopped:
• The client will be organized to deliver fuel to the truck stop in a volume of up to 10 liters.
• The cost of fuel is paid by the Client himself.

up to 10 liters, once during the period of validity of the contract

2.2. Starting the engine from an external power source

• When the car's battery has lost its charge, and attempts to start the car's engine on its own have been unsuccessful, the departure of the technical assistance service is organized to start the engine from a third-party power source;
• This service includes only starting the engine from a third-party power source. Implementation, organization of purchase of new power elements, their replacement or repair are not provided.

once during the contract period

2.3. Replacement of a damaged wheel

• In the event of an unforeseen situation, when a car wheel is damaged, it is necessary to replace it:
• The Customer will be arranged for a visit by the technical assistance service, which will help replace the wheel with the Customer's spare wheel;
• This service does not include the sale or organization of the purchase of new tires or wheels, as well as their replacement or repair;

once during the contract period

3.1. The service includes: carrying out work on the emergency opening of the vehicle doors (in particular, but not exclusively, in the case of locking the keys in the car interior), the trunk of the vehicle, the hood of the vehicle.

3.2. Mandatory conditions for receiving the service:

once during the term of the contract with a limit of UAH 2,000.

4.1. The client can use the taxi service:

• for getting from the scene of a breakdown/accident to a service station or to a tire fitting;
• to get to the service station from the address of residence or from another address;
• to get to the place of residence or to another address from the place of breakdown/road accident;
• to get to the address of the place of residence or to another address from the service station.

4.2. If the limit is exceeded, the Client pays the difference on his own.

No limit on the number of times of use, with a total limit of UAH 500.

5.1. Round-the-clock access to the dispatch center by phone;

5.2. Information about location, address and phone numbers:

• service stations;
• gas stations;
• tow truck services;
• emergency commissioner;
• taxi services;
• hotels;
• police;
• medical institutions;
• insurance companies.

5.3. Consultations in case of breakdown:

• technical consultation on the specifics of vehicle operation, the order and terms of maintenance;
• transmission of an urgent message from the Client (fax, SMS, e-mail);
• searching for necessary information on the Internet;

5.4. Consultations in cases of road accidents:

• procedure at the scene of an accident;
• the general procedure for applications and document preparation to the insurance company;
• location information and emergency phone numbers;

5.5. Doctor's consultations by phone.

No limits

6.1. Organization of services by the Contractor, with subsequent payment by the Client, in the event that this is not included in the list of Program services specified in clauses 1-8 of Appendix No. 1 to the Agreement.

6.2. Call the technical assistance service:

• wheel replacement;
• fuel delivery (for cars equipped with an internal combustion engine);
• battery charging ;
• emergency door opening;
• heating of door locks and trunk;
• towing from the roadway;

6.3. Call a tow truck;

• search and reservation of a hotel room;
• call a taxi;
• reservation of railway, bus and air tickets;
• organization of car rental services;
• calling the police;
• calling the rescue service;
• calling the emergency commissioner to the scene of the accident;
• call an ambulance;
• calling and involving other organizations at the request of the Client.

No limits